Most requests will be completed within 10 working days, dependent upon level of effort and scope. If we are unable to meet a service-level timeline, we will communicate to you the progress and expected completion date.
We understand there will be "emergency" updates requested, and we will do our best to get those in as quickly as possible.
If the request is a major change, we may need to a schedule a meeting to understand more before beginning work.
Some examples of changes
- Routine requests: Edits to text content, documents or images to be added to existing pages (completed within 10 working days)
- Emergency requests: Regulatory information, immediate staff changes (completed within 2 business days)
- Major functionality changes, new pages, etc.: Timelines to be determined based on level of effort (you will be contacted with details if this applies, generally within a month)