Standard service levels

Most requests will be completed within 10 working days, dependent upon level of effort and scope. Requests should be submitted with this timeframe of two business weeks in mind. 

We understand there will be "emergency" updates requested, and we will do our best to get those in as quickly as possible.

If the request is a major change, we may need to gather more information before beginning work. 

Some examples of changes

• Routine requests: Edits to text content; new content to be added to existing pages; updates to existing forms (completed within 10 working days)
• Emergency requests: Regulatory or compliance-related changes; staff changes due to termination (completed within 2 business days)
• Major functionality changes: New pages; new forms; large documents to be converted to web format; significant changes to images (timelines to be determined based on level of effort; requesters will be contacted with details if this applies, generally within a month)

This form is used to update your provider profile at hmc.pennstatehealth.org. If you would like to make changes to your University research profile in Pure, please visit https://research.med.psu.edu/pure.

Most requests will be completed within 10 working days, dependent upon level of effort and scope. If we are unable to meet a requested timeline, we will communicate to you the progress and expected completion date.

We understand there will be "emergency" updates requested, and we will do our best to get those in as quickly as possible.

If the request is a major change, we may need to a schedule a meeting to understand the request. 

Some examples of changes

• Routine requests: Edits to text content, documents or images to be added to existing pages (completed within 10 working days)
• Emergency requests: Regulatory information, immediate staff changes (completed within 2 business days)