Find a Provider Change Request

NOTE: Adjusted service levels in effect

Please note that at least through December 31, requests to Penn State Health Web Solutions team may take longer to process due to needs related to coronavirus disease 2019 (COVID-19).

Please allow an additional week from what is listed as the standard service-level time for the completion of your request.

Standard service levels

Most requests will be completed within 10 working days, dependent upon level of effort and scope. Requests should be submitted with this timeframe of two business weeks in mind. 


We understand there will be "emergency" updates requested, and we will do our best to get those in as quickly as possible.


If the request is a major change, we may need to gather more information before beginning work. 


Some examples of changes

  • Routine requests: Edits to text content; new content to be added to existing pages; updates to existing forms (completed within 10 working days)
  • Emergency requests: Regulatory or compliance-related changes; staff changes due to termination (completed within 2 business days)
  • Major functionality changes: New pages; new forms; large documents to be converted to web format; significant changes to images (timelines to be determined based on level of effort; requesters will be contacted with details if this applies, generally within a month)

This form is used to update your provider profile at hmc.pennstatehealth.org. If you would like to make changes to your University research profile in Pure, please visit https://research.med.psu.edu/pure.


Most requests will be completed within 10 working days, dependent upon level of effort and scope. If we are unable to meet a requested timeline, we will communicate to you the progress and expected completion date.


We understand there will be "emergency" updates requested, and we will do our best to get those in as quickly as possible.


If the request is a major change, we may need to a schedule a meeting to understand the request. 


Some examples of changes

  • Routine requests: Edits to text content, documents or images to be added to existing pages (completed within 10 working days)
  • Emergency requests: Regulatory information, immediate staff changes (completed within 2 business days)
Time Sensitivity


General Information







Request Description
Please note, changes to Credentials, Professional Education or Specialties will need to be handled directly with the Medical Staff Office.







Each award will be presented in a bullet listing.

Each patient services provided will be presented in a bullet listing. Please keep it short. Please use terminology that patients will understand.

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