Penn State Health Web Updates

Standard Service Levels

Most requests will be completed within a service-level agreement of 10 working days, dependent upon level of effort and scope. Requests should be submitted with this timeframe of two business weeks in mind.

We understand there will be "emergency" updates requested and we will do our best to get those in as quickly as possible.

If the request is a major change or requires substantial effort, it will be forwarded to Marketing and Communications leadership for review, prioritization and approval. Such requests may not be completed within 10 days.

Some examples of changes

Routine requests: Edits to text content, documents or images to be added to existing pages (completed within 5 working days)

Emergency requests: Regulatory or compliance-related changes; staff changes due to termination (completed within 2 business days)

Major functionality changes: New pages; new forms; large documents to be converted to web format; significant changes to images (timelines to be determined based on level of effort; requesters will be contacted with details if this applies, generally within a month.)

Your Contact Information

First Name

Last Name

Email Address

Phone Number where we can reach you

What needs to be updated?

What is the location of the update or the type of update requested?

Note: Other websites have separate request forms. Select from the following list:

Service Level Time Sensitivity

Are you requesting that this update be done sooner than the standard one week service level agreement?

YesNo

The change is requested to be done

This Date

Explain the reason for the expedited request, noting whether it is regulatory, compliance or personnel-related. Please note that we cannot guarantee all expedited requests, especially those not related to the types of issues noted here.

Cancer Institute Update

Department Name/Program Name

Ex: Penn State Cancer Institute

URL of department/program website's main page

Ex: https://cancer.psu.edu/condition/-/condition/bladder-cancer

URL of page where change is requested

Ex: https://cancer.psu.edu/condition/-/condition/bladder-cancer

Page Title where change is requested

Patient Care - Bladder Cancer - Care Team

Please describe the change requested:

Do you have files or photos to send with your request? (check all that apply)

FilesPhotos

Text Files

Please upload any files relevant to the change request.

If you're making textual changes, it is best to provide those in the body of the form above. If you must attach a file, it needs to be a text document (.doc, .docx, .rtf, .txt), not PDF.

Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format.

Photos

Please upload any photos relevant to the change request.

Alternate Text: If you wish to include photos, alternate text is required for accessibility. Please provide a detailed description of each photo uploaded, including who or what is pictured, approximate date of photo, information about the background of the image, and any other information needed to represent the image in text format.

If you're uploading a photo to be used, please give it to us at the highest possible quality in .jpg format.

Penn State Health Update

Name of page where change is requested

Ex: Glaucoma

URL of page where change is requested

Ex: https://pennstatehealth.org/services-treatments/glaucoma

Please describe the change requested:

Do you have files or photos to send with your request? (check all that apply)

FilesPhotos

Text Files

Please upload any files relevant to the change request.

If you're making textual changes, it is best to provide those in the body of the form above. If you must attach a file, it needs to be a text document (.doc, .docx, .rtf, .txt), not PDF.

Photos

Please upload any photos relevant to the change request.

If you're uploading a photo to be used, please give it to us at the highest possible quality in .jpg format.

Careers Update

Is this a hiring event?

YesNo

Careers Hiring Event

Event title:

Event date:

Event location:

Event start and end time:

Event link:

Name of page where change is requested

Ex: Culture

URL of page where change is requested

Ex: https://pennstatehealth.org/careers/working-here/culture

Please describe the change requested:

Do you have files or photos to send with your request? (check all that apply)

FilesPhotos

Text Files

Please upload any files relevant to the change request.

If you're making textual changes, it is best to provide those in the body of the form above. If you must attach a file, it needs to be a text document (.doc, .docx, .rtf, .txt), not PDF.

Photos

Please upload any photos relevant to the change request.

If you're uploading a photo to be used, please give it to us at the highest possible quality in .jpg format.

Children's Hospital Changes

Name of page where change is requested

Ex: Adolescent Medicine

URL of page where change is requested

Ex: https://pennstatehealth.org/childrens/services-treatments/adolescent-medicine

Please describe the change requested:

Do you have files or photos to send with your request? (check all that apply)

FilesPhotos

Text Files

Please upload any files relevant to the change request.

If you're making textual changes, it is best to provide those in the body of the form above. If you must attach a file, it needs to be a text document (.doc, .docx, .rtf, .txt), not PDF.

Photos

Please upload any photos relevant to the change request.

If you're uploading a photo to be used, please give it to us at the highest possible quality in .jpg format.

Esteem Penn State Cosmetic Associates Changes

Select the service line that needs updated:

URL of page where change is requested

Ex: https://esteem.pennstatehealth.org/service/dermabrasion/

Please describe your change request:

Do you have files or photos to send with your request? (check all that apply)

FilesPhotos

Text Files

Please upload any files relevant to the change request.

If you're making textual changes, it is best to provide those in the body of the form above. If you must attach a file, it needs to be a text document (.doc, .docx, .rtf, .txt), not PDF.

Photos

Please upload any photos relevant to the change request.

If you're uploading a photo to be used, please give it to us at the highest possible quality in .jpg format.