Penn State Health Web Updates

Standard Service Levels

Most requests will be completed within a service-level agreement of 10 working days, dependent upon level of effort and scope. Requests should be submitted with this timeframe of two business weeks in mind. 


We understand there will be "emergency" updates requested and we will do our best to get those in as quickly as possible.


If the request is a major change or requires substantial effort, it will be forwarded to Marketing and Communications leadership for review, prioritization and approval. Such requests may not be completed within 10 days. 


Some examples of changes

  • Routine requests: Edits to text content, documents or images to be added to existing pages (completed within 5 working days)
    • Emergency requests: Regulatory or compliance-related changes; staff changes due to termination (completed within 2 business days)
      • Major functionality changes: New pages; new forms; large documents to be converted to web format; significant changes to images (timelines to be determined based on level of effort; requesters will be contacted with details if this applies, generally within a month.)
      Your Contact Information




      What needs to be updated?

      Note: Other websites have separate request forms. Select from the following list:
      Service Level Time Sensitivity




      Cancer Institute Update

      Ex: Penn State Cancer Institute

      Ex: https://cancer.psu.edu/condition/-/condition/bladder-cancer

      Ex: https://cancer.psu.edu/condition/-/condition/bladder-cancer

      Patient Care - Bladder Cancer - Care Team


      Text Files

      If you're making textual changes, it is best to provide those in the body of the form above. If you must attach a file, it needs to be a text document (.doc, .docx, .rtf, .txt), not PDF.

      Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format. 

      Photos


      If you're uploading a photo to be used, please give it to us at the highest possible quality in .jpg format. 

      Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format. 
      Penn State Health Update

      Ex: Glaucoma

      Ex: https://pennstatehealth.org/services-treatments/glaucoma


      Text Files

      If you're making textual changes, it is best to provide those in the body of the form above. If you must attach a file, it needs to be a text document (.doc, .docx, .rtf, .txt), not PDF.

      Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format. 

      Photos


      If you're uploading a photo to be used, please give it to us at the highest possible quality in .jpg format. 

      Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format. 
      Careers Update

      Careers Hiring Event






      Ex: Culture

      Ex: https://pennstatehealth.org/careers/working-here/culture


      Text Files

      If you're making textual changes, it is best to provide those in the body of the form above. If you must attach a file, it needs to be a text document (.doc, .docx, .rtf, .txt), not PDF.

      Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format. 

      Photos


      If you're uploading a photo to be used, please give it to us at the highest possible quality in .jpg format. 

      Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format. 
      Children's Hospital Changes

      Ex: Adolescent Medicine

      Ex: https://pennstatehealth.org/childrens/services-treatments/adolescent-medicine


      Text Files

      If you're making textual changes, it is best to provide those in the body of the form above. If you must attach a file, it needs to be a text document (.doc, .docx, .rtf, .txt), not PDF.

      Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format. 

      Photos


      If you're uploading a photo to be used, please give it to us at the highest possible quality in .jpg format. 

      Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format. 
      Esteem Penn State Cosmetic Associates Changes


      Ex: https://esteem.pennstatehealth.org/service/dermabrasion/


      Text Files

      If you're making textual changes, it is best to provide those in the body of the form above. If you must attach a file, it needs to be a text document (.doc, .docx, .rtf, .txt), not PDF.

      Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format. 

      Photos


      If you're uploading a photo to be used, please give it to us at the highest possible quality in .jpg format. 

      Please note that we cannot post PowerPoint presentations, PDFs or .doc files directly to the website because they are not accessible. The same is also true for complicated graphics, regardless of format.